10% Off Your Entire Order For The Month Of June. Automatic Discount At Checkout.

Shipping/Return Policies

FAQ

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@robynmclcendon.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at

info@robynmclcendon.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@robynmclcendon.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

 

Delivery/Shipping 

When will my order Ship?

It takes 3-7 days to fulfill an order, after which it’s shipped out. We offer calculated shipping that is based on where you live. The shipping time depends on your location, but can be estimated as follows:
USA: 5-
8 business days
International: 10-20 business days

*After your order is placed you will be updated with your expected fulfillment timeline. Please refer to the COVID 19 update regarding extended shipping times. 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! Depending on your location your order will ship from the US, Europe or Mexico.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • ●  Check your shipping confirmation email for any mistakes in the delivery address.

  • ●  Ask your local post office if they have your package.

  • ●  Stop by your neighbors in case the courier left the package with them.

    Pro tip: Package theft is on the rise—I​ f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup​ to make sure you get it right!

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at blackpowermoves@gmail.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!